Call center fraud is one of the leading threats that financial institutions will battle next year because fraudsters consider the centers to be an easy target. But what can be done to mitigate this threat?
Managers at all levels must understand their responsibilities in providing role-based cybersecurity training, says Patricia Toth, a computer scientist at the National Institute of Standards and Technology.
Wayne Dunn, CTO of HarborOne Bank in New England, says improving vendor management is a top security priority for institutions in 2014. As more core banking functions are outsourced, due diligence becomes increasingly critical.
In case you missed ISMG's 2013 Fraud Summit - or even if you were there and want to share insights with colleagues - I'm pleased to announce the availability of a series of session videos featuring top fraud experts.
A ransomware campaign has targeted millions of bank clients in the U.K., and experts warn of a worldwide surge in attacks. They say banking institutions have to be diligent about informing customers of the risk.
U.S. Attorney Steve Wiggington says identity theft, especially linked to card skimming, is still the No. 1 fraud threat facing financial services institutions as well as consumers. He stresses information sharing is critical for fighting fraud.