Merchant Refund Scams: Preventive MeasuresFraud Consultant Karisse Hendrick on Why Scams Are Tough to Detect
To help prevent merchant refund fraud, ecommerce firms must carefully track all data from the time a transaction is initiated until returned items are received at the warehouse, says Karisse Hendrick, an independent ecommerce fraud consultant.
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“Doing data analytics, understanding your customers’ journey and collaborating with other departments is essential,” Hendrick says.
In this video interview with Information Security Media Group, Hendrick also discusses:
- Factors contributing to a rise in merchant refund scams;
- Tools to leverage to prevent merchant refund scams;
- Why these scams are difficult to detect.
Hendrick founded Chargelytics Consulting, an independent consultancy that works with e-commerce companies to implement custom strategies that reduce fraud and chargebacks. Earlier, she was the program manager for the Americas for a trade association working on online risk and payments issues.