White Papers

Fraud Detection: Customer Experience Takes Precedence

Business cases for fraud prevention technologies have typically been based on savings related to fraud management and compliance costs. While these factors may remain of interest, the impact on the customer experience and related operational costs must take precedence. Download this white paper and learn how to...

Fraud In The Contact Center And Digital Channels - Strategies For Balancing Detection And Prevention With CX

While organizations have taken countless measures to strengthen the security of their online resources, criminals have begun to eye a far more appealing and lucrative target: the contact center. It's what Gartner calls "an epicenter of vulnerability." From hard-dollar losses and added overhead to combat the...

Building a Seamless Experience for Insurance Customers

By establishing a trusted digital relationship with users, insurers can enable legitimate consumers to apply for new policies and legitimate providers and insurance professionals to log in to their accounts without onerous authentication requirements, while requiring users identified as high risk to fulfill additional...

Accelerating Growth and Digital Adoption with Seamless Identity Trust

To deliver a better, frictionless experience, organizations should consider real-time, multilayered, omnichannel identity trust assessments that analyze a wide variety of intelligence - including network, device, environment, behavioral and global intelligence.

Don't Let The Contact Center Be Your 'Achilles Heel' of Fraud Prevention

By 2020, 75% of omni-channel customer-facing organizations will sustain a targeted, cross-channel fraud attack with the contact center as the primary point of compromise.* Read "Don't Let the Contact Center Be Your 'Achilles Heel' of Fraud Prevention" to learn why Gartner believes the technologies and techniques...

Quantifying The Attacker's First-Mover Advantage

This research report examines the difference in time between when a public exploit for a vulnerability is published and when users actively assess it. These two events represent the first move the attacker and defender make. The premise of this paper is that this delta is an indicative metric in determining Cyber...

Financial Services: 10 Tips to Managing Social Media Compliance

Brand trust and customer engagement have always been the lifeblood of financial institutions (FIs). Today, they're more critical than ever as FIs expand customer engagement to new digital channels like social media. The mission of financial services firms hasn't changed. But their risks have. FIs must now comply with...

Guide to Global Digital Communications Compliance for Regulated Industries

Financial services, pharmaceuticals, healthcare, and energy are some of today's most regulated industries. And their compliance risks have only grown as modern business evolves. Your people work in more places, in more ways, across more channels. And you must comply with new rules that govern email, the web, social...

Sponsored by WhiteSource

The State of Open Source Vulnerabilities Management

Open source usage has become a mainstream practice - it's impossible to keep up with today's pace of software production without it.

Sponsored by WhiteSource

The Complete Guide on Open Source Security

The ins and outs of open source security all in one comprehensive guide.

Sponsored by WhiteSource

A Hindsight Look at The Equifax Breach

In September 7th, 2017 Equifax announced a data breach which exposed financial and personal data of 44% of the U.S. population, as well as numerous individuals in the United Kingdom and Canada. Read this white paper in order to understand and learn: The root cause of this breach; How detection and remediation of...

Sponsored by WhiteSource

Forrester Report: The State of Application Security in 2018 & Beyond

In 2017, applications rolled out the welcome mat to malicious hackers, topping the list of successful external attack targets.

Sponsored by WhiteSource

451 Research Report: Securing Open Source - Why All The Attention, And Why Now?

Open source adoption has exploded, and with it come new risks. High-profile security incidents like HeartBleed, as well as the Equifax breach, have highlighted their impact. Download the report by 451 Research and learn more about: The risks of adopting open source components and how these affect application and...

9 Misconceptions About Third-Party Risk Management

Many third-party risk management (TPRM) programs rely on tools and processes that are expensive, non-scalable, and ineffective at reducing risk. Additionally, some TPRM professionals (and the individuals who approve their budgets) are relying on subjective, outdated information to make decisions - and that information...

Protecting Against Third-Party Breaches Requires Continuous Monitoring

With growing numbers of data breaches being traced to third parties with lax security controls and processes, organizations need to implement "always-on" vendor risk management programs. Download this report and learn why: Third-party data breaches are so common and damaging; Third-party risk management programs...